Terms of Service

Privacy Policy
Effective: January 31, 2022

“Company” means Before We Talk service.

This Privacy Policy describes how Company collects, uses, and shares your personal information, as well as your choices and rights with respect to your personal information.

Scope of this Privacy Policy
This Privacy Policy applies to information that relates to you as an identifiable individual (often referred to as “personal information” or “personal data”) that Company receives or collects when you interact with us or our services, website, and software (the “Services”).

This Privacy Policy does not apply to any third-party services, websites, or software, such as third-party applications that may be integrated into our Services via API. Those services, websites, and software are subject to their own terms and privacy policies, and you should read those carefully.

Information We Collect
We collect and receive the following types of information:

Information You Provide to Us:

Account Information: To create an account for the Services or to enable certain features, we require that you provide us with information for your account such as name, email, password, and authentication credentials. If you sign up for a paid subscription, we (or our payment processors) may need your billing details such as credit card information, banking information, and billing address.
Video and Other Customer Data: In using our Services, our customers submit or upload video recordings, seek user support, or provide other Customer Data (defined in our Terms of Service) to us. Our use of and processing of Customer Data is governed by our Terms of Service.
Other Information You Provide: We receive other information from you when you choose to interact with us in other ways, such as if you sign up for one of our webinars or e-books, participate in a research study, contest, sweepstake, or event, apply for a job, or otherwise communicate with us.
Information We Collect Automatically:

Usage Data: We automatically collect usage data about how you interact with our Services when you use them. For example, this could be actions you take on our platform, such as number of videos you’ve recorded or viewed, your sharing activity, or what third-party integrations you enabled.
Log Data: Our servers automatically log certain types of data when you visit or use our Services, for example, when you navigate through our website. This data is stored in our log files and includes, Internet Protocol (IP) address, type of device, operating system or browser, unique device identifiers, browser settings, date and time you visited or used our Services, the referring website, URL parameters, and error and crash reporting data.
Information from Cookies and Similar Technologies: A cookie is a small piece of information that is downloaded to your device by your browser when you visit a website. We use cookies or similar technologies (including third-party cookies) to remember your preferences, understand how you interact with our Services or emails that we send you, maintain the security of our Services, and administer, improve and promote our Services. You can configure your browser to prevent cookies, but please note that disabling cookies may make some features or functionality unavailable to you.
Information We Receive from Third Parties:

Third-Party Integrations: Third parties may create integrations built on Company technology so that their applications can interoperate with Company. If you choose to enable an integration, the third-party may share some information about you with us to make your experience more seamless, such as your name, email, or other content or information needed to facilitate the integration. Additionally, if you sign up or login to our Services using one of our single-sign-on providers (e.g., Google, Apple, etc.), we collect authentication information provided to us by the provider to allow you to log in.
Marketing Information: We may receive marketing or demographic information about you from third parties or partners, for example, data about your organization or industry or other public information from sources like social media or online professional profiles. We may combine this information with other data we already have to improve your experience with our Services or inform you of Services we think may be of interest to you.
How We Use Your Information
We use your information in the following ways:

We do not sell personal information
To provide and maintain our Services.
To analyze and improve our Services.
To keep our Services secure and protect against fraud, abuse, and intrusion.
To provide user support, information, and services requested by you.
To send important account or security notifications.
To promote our Services in accordance with applicable laws and regulations. If you’d like to unsubscribe from our marketing emails, click the “unsubscribe” link at the bottom of the email. You can also update your notification preferences in your account settings.
To comply with our legal obligations, including responding to a court order or other valid legal process.
For other purposes with your consent.
Please keep in mind that customers control their accounts and associated Customer Data. We use Customer Data according to our customers’ instructions and our Terms of Service. Customers are able to: (1) restrict, remove, disclose, and access content and information associated with the accounts in their Workspaces; (2) grant, deny, or limit access to those accounts and Workspaces; and (3) configure the privacy settings for those accounts and Workspaces. If you create a Company account with your work email and you aren’t already part of your company’s Workspace, your company may have the ability to add your account (including the content in it) to its Workspace. We’ll give you notice before that happens.

If information is aggregated or de-identified so that it can no longer be reasonably associated with an identifiable person, we may use it for any lawful purpose.

How We Share Your Information
We share information outside of Company only as described below:

Trusted Third Parties: We disclose information to our service providers or other third-parties so they can help us provide our Services and run our business. Examples include for storing Customer Data, payment processing, providing customer service, and helping us with our marketing activities. We’ll only disclose the information necessary for these parties to perform their services for us, and they’ll be bound by contractual obligations to protect your personal information.
Other Users: When you collaborate with others, we display your basic account or profile information for context. For example, if you share a Company recording with another user, we’ll let them know that it was you who shared it. Also, when users interact with a video or other content on our Services, we make certain usage information visible to the video owner and viewers, such as who viewed a video (if the viewer is logged in at the time of viewing) or how many times a video was viewed.
Administrators: If you join a Workspace owned by another person or entity, the administrator of that Workspace has the right to access the content in it. Customers and their authorized users may choose to share and disclose information according to their own policies. Also, if you sign up for Company with an email domain that is owned or managed by your employer or organization, we may share the fact that you have an account with us and some basic account information with your employer or organization.
Change in Business Structure: If Company is involved in a merger, acquisition, public offering, asset sale, insolvency, bankruptcy, or similar change in our business structure, we may need to disclose your information to those involved in the transaction, subject to confidentiality requirements.
For Legal Reasons: We may release your information if we believe it is necessary to comply with the law, regulation, valid legal process, an enforceable government request, to prevent fraud or a security breach, enforce our policies or agreements, or protect our or others’ rights, property, or safety.
With Your Consent: We’ll otherwise share your information only with your consent.For example, if you choose to enable a third-party integration, we may share account information and/or content from your account, but only as authorized by you when you enable or use the integration.
How We Protect Your Information
We are committed to protecting your information from unauthorized access, use, disclosure, and loss. We use industry-standard security practices to keep your information secure, such as encryption, access controls, physical security measures, and internal reviews of data collection, use, and storage. We’ve also obtained various compliance certifications and undergo ongoing audits to ensure continued security and compliance best practices.

However, data transmissions over the internet cannot be guaranteed to be 100% secure or safe from intrusion by others. Be sure to use secure internet connections, protect your login credentials, and create strong passwords for your account.

Data Retention
We’ll retain information you store on our Services for as long as your account exists or as long as we need it to provide you Services. If you delete your account or your content from Company, we’ll permanently delete your account or content within 30 days, unless we need to retain any information to comply with our legal obligations, resolve disputes, or enforce our agreements. For any other information we may receive or collect from you, we’ll retain that information for only as long as is necessary for the purposes described in this Privacy Policy.

Data Transfers
To provide our Services, we transmit, process, and store data in the United States and other locations around the world. For example, if you access our Services from a foreign country, data may be stored locally on the device you use to access the Services.

We perform data transfers in accordance with applicable data protection law, using the following safeguards:

Standard Contractual Clauses: Where required, we use standard contractual clauses to meet the data transfer requirements for processing personal data that is subject to the data protection laws of the European Economic Area (EEA), Switzerland, and UK and for other international transfers of Customer Data to the extent required by applicable law.
Other Valid Transfers: We will otherwise only transfer personal data to a country that the European Commission or UK authorities have determined provides an adequate level of protection for personal data or pursuant to another legally valid personal data transfer mechanism.
Privacy Shield: While Company remains self-certified under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks and is committed to applying the Privacy Shield Principles to personal data received from the EU or Switzerland, we do not rely on those frameworks as a legal basis for personal data transfers. With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Company is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. Competent EU and Swiss data protection authorities (or a panel established by those authorities) may address complaints and provide appropriate recourse free of charge with respect to our Privacy Shield compliance.
Your Rights
When it comes to your personal information, you have the right to (subject to certain exemptions by law):

Access your personal information.
Delete your personal information.
Correct or update your personal information.
Transmit your personal information elsewhere.
Object to or restrict the processing of your personal information.
You can exercise most of these rights through your Company account. For example, if you wish to delete your personal information from Company, you may permanently delete your account. You can also access and update your account information via your account settings page.

Age Requirement
If you are under 13 years old (or the age of digital consent in your country), you may not sign up for Company, and please do not send any personal information about yourself to Company.

For California Residents
The California Consumer Privacy Act (CCPA) grants additional privacy rights to California consumers, such as the right to:

Request to know about the categories or specific pieces of their personal information we collect, use, and disclose (including why we collect the information, where we get it from, and who we share it with).
Request to delete their personal information.
Not receive discriminatory treatment for exercise of their CCPA privacy rights.
We do not sell personal information.

Updates to this Privacy Policy
We may update this Privacy Policy by posting the updates to our website. If an update materially impacts your rights or how we use your personal information, we will notify you either by email or other direct communication at least 30 days before the updates take effect. Any other revisions will become effective on the date the updates are posted by Company.

Terms of Service
Effective: January 31, 2022

These Terms of Service (“Terms”) govern access to and use of the Services made available by Before We Talk, referred to as “Company”. By using our Services, you agree to be bound by these Terms. If you use our Services on behalf of an entity or organization, you are binding that organization to these Terms, and you represent that you have the authority to do so.

1. Company’s Services
1.1 Registration. Company provides messaging services for users.

1.2 Access. During the Subscription Term, Customer may access and use, and may allow Authorized Users to access and use the Services for its business purposes in accordance with these Terms.

1.3 Software. Company may make Software available as part of the Services. Subject to these Terms, Company grants to Customer and its Authorized Users a limited non-exclusive, non-transferable, non-sublicensable license to download and use the Software to the extent necessary to use the Services. Software may update automatically. To the extent a component of the Software contains any open source software, the open source license for that software will govern with respect to that component.

1.4 Restrictions. Customer will not and will ensure Authorized Users do not: (a) reproduce, modify, adapt, or create derivative works of the Services; (b) rent, lease, distribute, sell, transfer, or sublicense the Services to a third party except as permitted in these Terms; (c) interfere with, disrupt, or circumvent any security measures or mechanisms designed to protect the Services; (d) reverse engineer, disassemble, decompile, or seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs of Services; (e) remove or obscure any proprietary or other notices contained in the Services; (f) harass, threaten, or cause distress, unwanted attention, or discomfort to a person or entity; (g) impersonate or falsely state or misrepresent an affiliation with anyone; (h) use the Services to transmit any viruses, worms, trojan horses, or other harmful or malicious code or programs; (i) use the Services to build competitive products; or (j) misuse the Services in any way, including in violation of these Terms or applicable law. Any use of data mining, robots, or similar data gathering and extraction tools or framing all or any portion of the Services without Company’s permission is strictly prohibited. Customer will prevent, terminate, and notify Company of any unauthorized or illegal use of or access to its or any Authorized User account or the Services.

1.5 Corporate Domains. If a user creates a Workspace using an email address belonging to their employer or organization, that account may be added to the organization’s Workspace, in which case Company will provide notice to the user or Administrator of the account, so they can help facilitate the transfer of their account. The Administrator of the Workspace will have the ability to control that account, which includes being able to access, modify, or remove information from the account, modify user roles, and delete or restrict access to the account. Customers and Authorized Users agree to comply with their organization’s terms and policies regarding use of the Service.

2. Customer Responsibilities
2.1 Authorized Users. Customer is responsible for Authorized Users’ use of the Services and their compliance with these Terms. Customer will ensure that all Authorized Users are over the age of 13 or the applicable age of digital consent, whichever is older. Customer represents that it has obtained all consents necessary for Customer and its Authorized Users’ use of the Services, including Customer’s ability to convert accounts previously registered by individuals using Customer’s business email domain into Authorized User accounts.

2.2 Customer Data. Customer is responsible for ensuring all Customer Data and any other content or information provided to Company or uploaded, posted, recorded, or transmitted to the Services complies with these Terms. If any Customer Data violates these terms, Company may ask Customer to remove or edit the Customer Data so it is no longer in violation, or Company may, but is not obligated to, remove the Customer Data or take action as needed to resolve the issue.

2.3 Third-Party Apps. Third-Party Apps are subject to their own terms and privacy policies. Customer is responsible for reviewing those terms and policies before using Third-Party Apps. Company is not responsible for Third-Party Apps and does not warrant or support them. By enabling a Third-Party App that uses or accesses Customer Data, Customer authorizes the transfer of that data to the Third-Party App and, if applicable, will ensure that there is a legally valid data transfer mechanism for the transfer or onward transfer, in accordance with all applicable privacy and data protection laws.

2.4 Prohibited Content. Customer will not and will ensure Authorized Users do not upload, post, record, or transmit any harmful, offensive, unlawful, or otherwise objectionable content to Company or the Services, including content that: (a) is threatening, abusive, harassing, defamatory, vulgar, obscene, discriminatory, or hateful; (b) infringes any patent, trademark, trade secret, copyright or other intellectual property right or violates the rights of others in any way; (c) contains pornography or sexually explicit material; (d) is harmful to minors; or (e) promotes or provides instructional information about illegal activities or promotes physical harm or injury to any group or individual.

3. Data Protection
3.1 Processing of Customer Data. Company will only process and use Customer Data: (a) to provide, protect, and update the Services, (b) to enforce these Terms and exercise its rights hereunder, (c) as required by law, and (d) as otherwise instructed by Customer. Company may collect and use Customer Data on an aggregated and/or anonymized basis for Company’s internal business purposes; provided that Company will not not use or share this data in a way that identifies any individual or Customer as the source of the data.

3.2 Data Processing Addendum. Company will process Personal Data in accordance with its Data Processing Addendum, which is incorporated into these Terms.

3.3 Security. Company will maintain an industry-standard information security program that consists of technical and organizational safeguards designed to protect Customer Data, including Company’s Security Measures. Notwithstanding the foregoing, Customer is responsible for maintaining the security and confidentiality of Administrator and Authorized User accounts, including account credentials such as usernames and passwords.

3.4 Subcontractors. Company may hire subcontractors to assist in providing the Services, provided that: (a) subcontractors who receive Customer Data will be subject to confidentiality obligations no less protective than those in these Terms; (b) Company will remain responsible for its obligations under these Terms and for subcontractors’ use of Customer Data; and (c) Company’s Data Processing Addendum will govern any subprocessing of personal data.

4. Payment
4.1 Fees. Customer agrees to pay the Fees in accordance with the payment terms set forth on the Order. Customer is responsible for paying applicable Taxes.

4.2 Renewals. Unless otherwise stated on an Order, each Subscription Term will automatically renew, unless Customer cancels their subscription at least 60 days prior to renewal. Customer authorizes Company to charge Customer’s credit card on file or invoice Customer for each renewal until Customer cancels their subscription.

4.3 Downgrades. If Customer fails to pay Fees when they are due, Company may downgrade Customer to a free plan upon reasonable notice. If Customer is downgraded, Customer will lose access to certain features or functionality, but these Terms will continue to apply.

4.4 Price Changes. If Company increases its pricing, Company will provide at least 30 days’ prior notice, and the new pricing will go into effect on renewal. If Customer does not terminate its subscription before renewal, Customer authorizes Company to collect payment for the increased pricing.

5. Confidentiality
5.1 Use. If the parties disclose Confidential Information to each other, the recipient will only use the disclosing party’s Confidential Information to exercise its rights and fulfill its obligations under these Terms. The recipient will use at least reasonable care to protect Confidential Information.

5.2 Nondisclosure. The recipient will not disclose Confidential Information to anyone except to its affiliates, employees, agents, or contractors who need to know it and who are bound by confidentiality obligations at least as protective of Confidential Information as those described in this section. The recipient will be responsible for those parties’ breach of this section. A breach of this section may cause irreparable harm and entitle the disclosing party to injunctive relief.

5.3 Required Disclosure. The recipient may disclose Confidential Information to the extent required by law, provided that the recipient uses reasonable efforts to notify the disclosing party in advance and gives them an opportunity to contest the disclosure (except as described in Section 8). Confidential Information disclosed pursuant to this section will otherwise still be subject to the confidentiality obligations described above.

6. Intellectual Property Rights
6.1 Ownership. Except as expressly stated, these Terms do not grant any rights, implied or otherwise, to any intellectual property. Customer owns and will continue to own all intellectual property rights in Customer Data, and Company owns and will continue to own all intellectual property rights in the Services.

6.2 License. Customer grants Company a worldwide non-exclusive license to access, use, process, copy, modify, distribute, perform, export, and display Customer Data solely to provide the Services or as otherwise described in these Terms. Customer represents and warrants that it has secured all necessary licenses to provide the foregoing license.

6.3 Feedback. If Customer or Authorized Users provide Feedback to Company, Company may use it without restriction or obligation.

7. Term & Termination
7.1 Term. These Terms will continue in effect until terminated as described below.

7.2 Termination for Convenience. Customer may terminate these Terms at any time by deleting Customer’s account, including all associated Administrator and Authorized User accounts.

7.3 Termination for Breach. Either party may terminate these Terms for material breach if the other party fails to cure the breach within 30 days’ notice.

7.4 Effect of Termination. Upon termination, Company may delete or anonymize all Customer Data within a commercially reasonable period of time, and each party will return or delete any other Confidential Information in its possession. Company will only provide a prorated refund of prepaid fees for the remainder of the Subscription Term if Customer terminates these Terms for Company’s material breach in accordance with Section 7.3.

7.5 Suspension. Company may suspend Customer’s access to the Services: (a) to the extent required by law, (b) to prevent injury, death, or a credible risk of harm to Company, the Services, or its users, or (c) for repeated violations of our terms and policies, including our Copyright Policy. If practicable, Company will use reasonable efforts to contact Customer and give Customer the opportunity to resolve the issue prior to suspension.

7.6 Survival. Terms that are intended by their nature to survive termination will survive, including confidentiality obligations, limitations of liability, and disclaimers.

8. Legal Process
If Company receives a request from law enforcement or another third party to provide data or information about Customer or its Authorized Users, Company will only respond to valid Legal Process to the extent required by law. Company will notify Customer of the request unless legally prohibited or notification would threaten the safety of an individual.

9. Warranty and Disclaimer
9.1 Limited Warranty. The Services will perform materially in accordance with Company’s Documentation. If Customer believes that this warranty has been breached, Customer must notify Company no later than 10 days following the date of the alleged breach. Customer’s sole and exclusive remedies for breach of this warranty are those described in Sections 7.

9.2 Disclaimer. EXCEPT AS STATED IN THIS SECTION, THE SERVICES, DOCUMENTATION AND SOFTWARE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTY. Company MAKES NO GUARANTEES AS TO UPTIME OR AVAILABILITY OF THE SERVICE. TO THE EXTENT PERMITTED BY LAW, Company EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Company IS NOT RESPONSIBLE FOR THE CONTENT, INFORMATION, OR MATERIALS POSTED BY THIRD PARTIES TO THE SERVICES OR ANY DAMAGE RESULTING FROM LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS, INCLUDING INTERNET CONGESTION, VIRUS ATTACKS, AND DENIAL OF SERVICE ATTACKS.

9.3 Beta Services. Customer may choose to use Beta Services in its sole discretion. Notwithstanding anything to the contrary, Beta Services: (a) may not be supported and may be changed or discontinued at any time; (b) may not be as reliable or available as the Services; (c) have not been subjected to the same security or compliance reviews as the Services; (d) are Company’s Confidential Information; and (e) ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY, INDEMNITY, OR SUPPORT AND Company’S LIABILITY FOR BETA SERVICES WILL NOT EXCEED FIFTY DOLLARS.

10. Indemnification
10.1 Indemnification by Company. Company will defend Customer from and against any third-party claim, action, demand, or proceeding alleging that Customer’s use of the Services as permitted under these Terms infringes or misappropriates a third party’s intellectual property rights, and will indemnify and hold Customer harmless for reasonable attorney’s fees incurred as well as damages and other costs finally awarded against Customer or agreed in settlement by Company resulting from the claim; provided, however, that Company will have no liability under this section if a claim arises from (a) Customer Data or any third-party product or service; (b) any modification, combination, or development of the Services that is not performed by or on behalf of Company; (c) Customer’s breach of these Terms; or (d) Beta Services or other services offered for free or evaluation use.

10.2 Indemnification by Customer. Customer will defend Company from and against any third-party claim, action, demand, or proceeding resulting from Customer Data or a violation of these Terms by Customer or its Authorized Users, and will indemnify and hold Company harmless for reasonable attorney’s fees incurred as well as damages and other costs finally awarded against Company or agreed in settlement by Customer resulting from the claim.

10.3 Possible Infringement. If the Services infringe or are alleged to infringe a third party’s intellectual property rights, Company may: (a) obtain the right for Customer, at Company’s expense, to continue using the Services; (b) provide, at no additional charge, a non-infringing functionally equivalent replacement; or (c) modify the Services so that they no longer infringe. If Company does not believe the options above are commercially reasonable, Company may terminate Customer’s use of the affected Services and provide Customer a prorated refund of prepaid fees for the remainder of the Subscription Term. Company will have no liability under this section if Customer continues the allegedly infringing activity after being notified and provided with a non-infringing functionally equivalent replacement.

10.4 Procedures. The party seeking indemnification will promptly notify the other party of the claim and cooperate with the other party in defending the claim. The indemnifying party will have full control and authority over the defense, except that: (a) any settlement that does not include a complete release of the indemnified party from all liability or that imposes any admission, obligation, or restriction on the indemnified party requires prior written consent, not to be unreasonably withheld or delayed and (b) the indemnified party may join in the defense with its own counsel at its own expense. The indemnities above are Customer’s only remedy for infringement of third-party intellectual property rights.

11. Limitation of Liability
11.1 Indirect Damages. EXCEPT FOR LIABILITY ARISING FROM A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR BREACH OF SECTIONS 1.4 OR 2.4, NEITHER PARTY WILL HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY, FOR ANY LOSS OF USE, LOST PROFITS, INTERRUPTION, OR LOSS OF BUSINESS OR DATA OR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND, HOWEVER CAUSED AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Total Liability. EXCEPT FOR LIABILITY ARISING FROM A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR BREACH OF SECTIONS 1.4 OR 2.4, EACH PARTY’S ENTIRE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WILL NOT EXCEED IN AGGREGATE OF THE GREATER OF FIFTY DOLLARS OR THE AMOUNT PAID BY CUSTOMER TO Company IN THE 12 MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING DISCLAIMER WILL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS ABOVE.

THIS SECTION WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

12. Disputes; Class-Action Waiver
12.1. Jurisdiction and Venue. Subject to the dispute resolution provisions below, all claims and disputes relating to these Terms or the Services may only be brought in the federal or state courts of San Francisco County, California. Both Customer and Company consent to venue and personal jurisdiction there. Notwithstanding anything to the contrary, if Customer represents an entity or institution subject to state law mandating different dispute resolution terms or governing law, Company agrees to such state law requirements.

12.2 Informal Resolution. Before filing a claim, Company must first be contacted through the notice procedures below. If a dispute is not resolved within 30 days of notice, a formal proceeding may be brought in accordance with this section.

12.3 Mandatory Arbitration. Any claims or disputes relating to these Terms or the Services must be resolved through final and binding arbitration, except as set forth below. The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules. The arbitration will be in English and held in San Francisco, California.

12.4 Exceptions. A lawsuit may be filed in the federal or state courts of San Francisco County, California solely for injunctive relief to stop unauthorized use or abuse of the Services or infringement of intellectual property rights without first engaging in the informal dispute resolution process described above.

12.5 NO CLASS ACTIONS. Disputes with Company may only be resolved on an individual basis and neither Customer nor any user will bring a claim in a class, consolidated, or representative action. The parties expressly waive any class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations.

12.6. Opt-Out. To opt out of these arbitration provisions (including the waiver of class and representative claims), Company must be notified by mail no later than 30 days after account registration, unless a longer period is required by applicable law.

13. Miscellaneous
13.1 Entire Agreement. These Terms supersede any prior agreements or understandings between the parties and constitutes the entire agreement between the parties related to access and use of the Services. The terms of the Order will control over these Terms to the extent there is a conflict. Any amendments must be in writing and signed by the parties. Notwithstanding anything to the contrary, no other terms or conditions in any Customer documentation or online vendor portals will apply to Company’s provision of the Services to Customer, unless expressly agreed to in writing by an authorized Company representative.

13.2 Modifications. Company may update these Terms by posting the updates to the Company website. If an update materially impacts Customer’s or its Authorized Users’ rights or obligations, Company will provide at least 30 days’ notice before the updated Terms go into effect. Any other revisions will become effective on the date the updated Terms are posted by Company. Continued use of or access to the Services after the updated Terms go into effect will constitute acceptance of those Terms.

13.3 Publicity. Upon prior written approval from Customer, Company may include Customer’s name and logo on its website or in other marketing materials or channels solely to reference Customer as Company customer, and subject to any trademark usage guidelines provided to Company. Customer may revoke its approval at any time.

13.4 Waiver and Severance. A waiver of any default is not a waiver of any subsequent default. Unenforceable provisions will be modified to reflect the parties’ intention, but only to the extent necessary to make them enforceable, and the remaining provisions will remain in full effect.

13.5 Notices. Notices must be sent via first class post, airmail, or overnight courier and are deemed given when received.

13.6 Assignment. These Terms may not be assigned without the prior written consent of the other party, except Company may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any other attempt to transfer or assign is void.

13.7 Governing Law. These terms will be governed by the laws of the state of California without regard to its conflict of laws principles.

13.8 Force Majeure. Except for payment obligations, no party will be liable for inadequate performance to the extent caused by a condition that was beyond the party’s reasonable control (such as, natural disaster, terrorism, governmental action, or Internet disturbance).

13.9 Relationship of the Parties. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship between the parties.

13.10 Export Controls. Customer agrees to comply with all relevant U.S. and foreign export and import laws in using the Services. Customer represents and warrants that neither it nor its Authorized Users are listed on any U.S. government list of prohibited or sanctioned parties or located in or a national of a country that is subject to U.S. government embargo.

13.11 U.S. Government Restricted Rights. The Services are “commercial items,” “commercial computer software” and “commercial computer software documentation,” pursuant to DFAR section 227.7202 and FAR section 12.212, as applicable. All the Services are and were developed solely at private expense. To the extent permitted in these Terms, any use, modification, reproduction, release, performance, display, or disclosure of the Services by the U.S. Government will be governed solely by these Terms.

13.12 Third-Party Beneficiaries. There are no third-party beneficiaries to these Terms.

14. Definitions
“Administrator” means an Authorized User designated by Customer to manage and control Customer’s and Authorized Users’ accounts.

“Authorized User(s)” means Customer’s employees, agents, or other third parties authorized by Customer to access or use the Services.

“Beta Service” means early access trials or releases of new features or services identified as “alpha,” “beta,” “preview,” “early access,” “evaluation,” or other words or phrases with similar meanings.

“Confidential Information” means information exchanged by the parties that would reasonably be understood to be confidential given the nature of the information and manner of disclosure, including business, product, technology, and marketing information, Orders, discounts, non-public payment terms, audit reports, and Customer Data. Confidential Information does not include information that (a) is or becomes publicly known through lawful means; (b) was known to the recipient prior to disclosure without confidentiality obligations; (c) is received from a third party without breach of confidentiality obligations; or (d) was independently developed by the recipient without use of or access to any Confidential Information.

“Customer” means the individual or organization agreeing to these Terms, as described in Section 1.1.

“Customer Data” means all video, audio, or transcription data, images, comments, emoji reactions, user support communications, or other content or information submitted or uploaded to the Services by or collected, stored, or processed by Company on behalf of Customer or its Authorized Users.

“Documentation” means any documentation or materials provided to Customer as part of the Services.

“Feedback” means any feedback or suggestions about the Services.

“Fees” means the fees for the Services displayed on the Order, plus any applicable Taxes.

“Legal Process” means an information disclosure or access request made under law, governmental regulation, court order, subpoena, warrant, governmental regulatory or agency request, or other legal authority, legal procedure, or similar valid process.

“Order” means the order form agreed to by the parties or the applicable Company check-out webpage to purchase the Services.

“Personal Data” means personal data or personal information (each as defined in the Data Processing Addendum) contained within Customer Data.

“Security Measures” means the technical and organizational safeguards described here.

“Services” means Company’s video messaging services and website, including the Software, Documentation, tools, and services ordered by or provided to Customer in connection with the Services.

“Software” means Company’s client software provided as part of the Services, such as mobile or desktop applications or browser extensions.

“Subscription Term” means the applicable initial or renewal term for Customer’s provision of the Services identified in an Order.

“Taxes” means all government-imposed taxes, levies, or duties, including value-added, sales, use, or withholding taxes, except for taxes based on Company’s net income.

“Third-Party Apps” means any third-party applications, integrations, websites, products, or services that are linked in or that interact or interoperate with the Services, including any applications built by third parties using Company’s SDKs or other developer tools.

“Workspace” means the workspace in a Company account as described on Company’s website.